IMPORTANT ANNOUNCEMENT: The NT Live Summer 2017 Season is now on public sale.

BOX OFFICE: 01458 442846 (Mon - Sat: 10am - 2pm)

Terms & Conditions

t&cs

Booking Conditions and Charges

Book by phone on 01458 442846 during the opening hours. (Please do not leave ticket requests on our answering machine).

Book in person during the opening hours or by post at the Box Office, Strode Theatre, Strode College, Church Road, STREET, Somerset BA16 0AB.

There is a £1 transaction charge and a postage charge of 50p on all bookings where tickets are posted from the box office, unless you enclose a SAE (stamped self-addressed envelope).

We accept the following payment cards: Visa, Mastercard, Maestro, Solo.

As the costs of running Strode Theatre and its programme and services continue to increase, we regret that we have had to introduce a variety of small charges:

  • A transaction fee of £1 per booking is added to all card and cheque transactions.
  • A postage charge of 50p on each booking is added where tickets are posted from the box office.
  • A cancellation charge of £1 per ticket is deducted from any refund to you for all re-sales of returned tickets on a sold-out show or film. The cancellation charge will also apply to any tickets we may agree to exchange in exceptional circumstances.

Returned Tickets

Strode Theatre conforms to standard theatre practice and is unable to exchange or give refunds on paid-for tickets. Tickets may be left at the Box Office for resale in the event of a sell-out at a charge of £1 per ticket and any refund will be credited to you Strode Theatre account.

Concessions

Full concessions apply to people over the age of sixty, children and students in full-time education and people in receipt of benefits. Limited concessions only apply to people over the age of sixty, children and students in full-time education. Please be prepared to provide proof of concession.

Data Protection

We do not divulge personal information from our mailing list to third parties and do not sell or pass mailing information to other organisations. We will ask you if you wish to join our mailing list when booking for the first time.

Children and babies

We regret that we cannot admit infants in arms other than for children’s shows. In all cases tickets must be purchased for children.

Film Categories

U – Universal. Suitable for viewing by all ages over the age of 4.
PG – Parental Guidance. Some scenes may be unsuitable for younger or more sensitive viewers – parental discretion is advised.
12a – Children under the age of 12 must be accompanied by an adult.
15 – No one under the age of 15 is permitted to view the film
18 – No one under the age of 18 is permitted to view the film

For further clarification click here to visit the BBFC website.

Please note that these restrictions are legal requirements and that we may ask for proof of age. Acceptable ID must have a photograph and date of birth. Forms of ID that we accept are:

  • Passport
  • Drivers licence
  • Validate UK card (available for those under 18)
  • Citizen Card

If suitable proof of age cannot be provided you may be denied entry to the film. If you have any queries please do not hesitate to contact us but please be aware that under no circumstances will staff give permission for viewing without acceptable ID.